For installers
Why monitoring belongs in the handoff
Living with the system
is a skill of its own.
You can explain the equipment on installation day. Everyday life supplies the next lessons: a forgotten schedule, overlapping appliances, a run of cloudy days. Monitoring gives those conversations a starting point.
01 / A schedule nobody noticed
The pool ran all night.
The battery paid for it.
A misconfigured pool schedule left Ungrid’s founder with unexpectedly low reserve the next morning. He happened to check. The experience raised a simple question: what if the homeowner does not look?
A Low Battery Alert draws attention when battery state of charge (SOC) crosses the configured low threshold. A Critical Battery Alert signals the more urgent threshold. Teach the customer what each threshold means for their particular system and backup plan.
The conversation to have
“What ran overnight—and was it meant to?”
- Low Battery Alert
- Review reserve, upcoming demand, and any flexible loads that can wait.
- Critical Battery Alert
- Give the condition prompt attention and follow the system’s agreed response plan.
The habit: check timers and schedules after a change, and know which consumption is optional.
02 / Plenty of battery. Too much at once.
The dryer is running.
So is everything else.
An electric dryer, a heavy-duty air conditioner, and car charging can create a very different demand when they overlap. Stored energy and the inverter’s capacity to supply power at once are two different limits.
On Pro, the High Load Alert reports aggregate demand above the owner’s configured limit. It gives the household a reason to review what is running and consider postponing a nonessential load.
Ungrid does not identify individual appliances from aggregate readings. Checks are periodic; an inverter can trip before a notification arrives. A High Load Alert does not guarantee overload prevention.
The conversation to have
“Which of these can wait?”
At the same time
A different schedule
Keep essential cooling. Consider moving laundry or charging to a suitable later window.
Conceptual example. Actual demand, essential loads, and appropriate limits depend on the installed system.
The habit: teach the whole household which heavy appliances to stagger.
03 / A summer routine meets winter
Three cloudy days.
A different operating plan.
Even in a sunny climate, an owner’s first stretch of cloudy winter weather can change the daily routine. Less solar coming in, with familiar loads still running, asks the household to pay closer attention to reserve.
The Sunrise Energy Brief brings battery, energy, and weather context into a daily conversation. Use it alongside measured conditions to discuss flexible loads and the installed backup plan. A forecast helps with preparation; it does not promise production.
Three cloudy days is an illustrative scenario, not a regional forecast or a claim about how long a battery will last.
The conversation to have
“What changes when the sun does?”
- Start with the current readings.Review reserve and measured solar; check that the information is fresh.
- Look at what may come next.Use the forecast as context, with room for conditions to change.
- Revisit the household plan.Discuss flexible consumption, critical loads, and when to follow the backup plan.
The habit: review seasonal expectations before the first winter arrives.
Teach everyone who lives with the system.
The person who bought the equipment may not be the person choosing today’s loads. Bring the whole household into the handoff, then agree on how the installer can help while they learn.
Ungrid provides read-only monitoring and guidance. Checks are periodic and depend on available data and connectivity. Ungrid does not control equipment or replace installed protection systems and the customer’s backup plan.
Ungrid Partner Watch
Make monitoring part
of your next handoff.
Create your account, verify your email, and add a supported customer system. Confirm readings and alert coverage before inviting the owner.
Victron VRM and EG4 Cloud monitoring. Check compatibility with the customer’s configuration.
Managed installer delivery includes Low Battery Alert, Critical Battery Alert, and critical recovery confirmation by email. High Load Alert and SMS are not included in managed installer delivery.